Subprocessors
Effective date: June 24, 2026
TeleRadar uses the following third-party sub-processors to deliver the Service. Each sub-processor is bound by a Data Processing Agreement (DPA) that imposes obligations no less protective than those in our own DPA.
We will notify customers at least 30 days before adding or replacing a sub-processor. Notifications are sent via email to the workspace owner. If you object to a new sub-processor, you may terminate the affected Service component without penalty within 30 days of notification.
Current Sub-processors
| Sub-processor | Purpose | Location | Data processed | DPA |
|---|---|---|---|---|
| Cloud Infrastructure Provider | Primary infrastructure — compute, storage, networking | EU, US | All customer data | Yes |
| Database & Auth Provider | Database, authentication, real-time sync | EU, US | Account data, workspace config, message metadata | Yes |
| Payment Processor | Payment processing and billing | US | Billing info, payment tokens (no raw card data stored by TeleRadar) | Yes |
| Frontend Hosting Provider | Frontend hosting and edge delivery | Global CDN | Static assets, anonymized analytics | Yes |
| Edge Security Provider | DDoS protection, WAF, DNS | Global | IP addresses, request metadata (transient) | Yes |
| AI Inference Provider | AI-powered message summarization and classification | US | Message content (processed per workspace config, not retained by provider) | Yes |
| Email Delivery Provider | Transactional email delivery | US | Email addresses, notification content | Yes |
| Error Monitoring Provider | Error tracking and performance monitoring | US | Error logs, stack traces (PII scrubbed) | Yes |
Change Log
| Date | Change | Sub-processor | Details |
|---|---|---|---|
| 2026-06-24 | Initial publication | All | First public listing of all sub-processors |
Notification Preferences
Sub-processor change notifications are sent to the email address associated with the workspace owner account. To update your notification preferences or to subscribe additional contacts, email privacy@teleradar.org.
Questions about our sub-processors?
Contact our privacy team at privacy@teleradar.org for additional details or to request copies of sub-processor DPAs.